REFUND POLICY

Return Policy for Customized Sex Doll Products

At Doll Senior, we offer a 30-day return policy for our products, including customized sex dolls. This means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition as when you received it, unworn or unused, with all tags attached.
  • It must be in its original packaging.
  • You must have the receipt or proof of purchase.

To initiate a return, please contact us at info@dollsenior.com. If your return is approved, we will provide you with a return shipping label and detailed instructions on how to send your package back. Please note that items returned without prior authorization will not be accepted.

For any questions regarding returns, feel free to contact us at info@dollsenior.com.

Damages and Issues

We ask that you inspect your order upon receipt. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can assess the issue and correct it promptly.

Exceptions / Non-returnable Items

Certain items are non-returnable, including:

  • Custom products (e.g., special orders, personalized items)
  • Personal care items (e.g., beauty products)

If you have questions about whether your specific item is returnable, please get in touch with us.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

If you need a different item, the fastest way is to return the original item and make a separate purchase for the new one once the return is accepted.

Refunds

Once we receive and inspect your return, we will notify you about the approval status of your refund. If approved, your refund will be processed automatically to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund.

Thank you for choosing Doll Senior. We are committed to ensuring your satisfaction with our products and services.