DollSenior Warranty Policy

DollSenior Warranty Policy

At DollSenior, we are committed to providing high-quality products and ensuring customer satisfaction. This warranty policy outlines the terms and conditions of the warranty coverage for DollSenior Doll brands. Please read this policy carefully to understand your rights and responsibilities.

Warranty Coverage

  1. Duration of Warranty

    • DollSenior dolls are covered by a 1-year limited warranty from the date of purchase.

  2. Scope of Warranty

    • This warranty covers defects in materials and workmanship under normal use.
    • The warranty is applicable to the original purchaser only and is non-transferable.
    • The warranty covers the following components:
      • Skeleton and joints
      • Silicone or TPE skin and body
      • Electrical components (if applicable)

Exclusions from Warranty

The warranty does not cover:

  • Normal wear and tear, including but not limited to minor scratches, skin abrasions, and loose joints over time.
  • Damage caused by improper use, care, or maintenance.
  • Modifications or repairs not performed by authorized DollSenior personnel.
  • Accidental damage, misuse, abuse, or neglect.
  • Cosmetic issues or aesthetic preferences that do not affect the functionality of the doll.
  • Damage resulting from exposure to extreme temperatures, solvents, chemicals, or other environmental factors.

Warranty Claims Process

To make a warranty claim, please follow these steps:

  1. Contact Customer Support

    • Email our customer support team at info@dollsenior.com or call us at [Customer Support Phone Number].
    • Provide your order number, a detailed description of the issue, and supporting photos or videos if applicable.

  2. Assessment

    • Our customer support team will assess the claim and determine if the issue is covered under warranty.
    • We may request additional information or evidence to process your claim.

  3. Resolution

    • If the issue is covered under warranty, we will offer one of the following resolutions at our discretion:
      • Repair of the defective part(s)
      • Replacement of the defective part(s)
      • Exchange of the doll with a new or refurbished unit of equal or greater value
    • We will cover the cost of shipping the repaired or replacement part(s) to you. However, you may be responsible for the shipping cost of sending the doll or part(s) to our service center.

Limitations and Disclaimers

  • This warranty is the sole and exclusive remedy provided to the original purchaser.
  • DollSenior's liability is limited to the repair, replacement, or exchange of defective part(s) as outlined in this policy.
  • DollSenior is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the doll.

State Law Rights

  • This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.

Contact Information

For any questions or concerns regarding this warranty policy, please contact us at:

DollSenior Customer Support
Email: info@dollsenior.com
Phone: +86 18148931231
Address: #901, Building 5, SVP, Longbeiling, Tangxia, Dongguan, Guangdong